Delivery & Returns – AqBeads.UK

Premium Gemstone Beads & Handmade Jewellery – Fast UK & International Shipping

🚚 UK Delivery Options

✅ FREE Standard UK Delivery (Royal Mail 48)
📦 1-3 working days from dispatch (Mon-Fri, excluding bank holidays)
💎 FREE on all UK orders – No minimum spend

⚡ Next Day Special Delivery – £9.90
⏳ Order by 2pm Mon-Thu for same-day dispatch
📅 Guaranteed next working day by 1pm (signature required)
🚫 Exclusions: Channel Islands & some remote postcodes

📍 Extended UK Delivery Times:

2 working days: Northern Ireland, parts of Scotland (AB, DD, FK, IV, KW, PA, PH, ZE)
3 working days: Outer Hebrides (HS), Orkney (KW16-17), Shetland (ZE2-3)

🌍 European & International Delivery

🇪🇺 Europe – £9.99
📌 Tracked & Signed | 5-10 working days
📦 Insured & signature required

🌎 Rest of World – £9.99
📌 Tracked & Signed | 10-14 working days
📦 Insured (except PO Boxes)

⚠ Note:

Customs fees may apply outside the UK (check local regulations).
USA & EU orders often exempt from gemstone import taxes.

🔁 Hassle-Free 30-Day Returns

We stand by the quality of our premium gemstone beads & handmade jewellery. If you’re not satisfied, return within 30 days for a full refund.

📦 How to Return

1️⃣ Email Us – Contact [info@aqbeads.uk] with your order number.
2️⃣ Pack Securely – Items must be unused & in original packaging (earrings excluded due to hygiene laws).
3️⃣ Include a Note – State your name, order number, and reason for return.
4️⃣ Ship Back – Use a tracked service (we’re not liable for lost returns).

📮 Returns Address:
AqBeads UK Returns
19 Juniper Court, Grove Road
Hounslow, TW3 3TJ
United Kingdom

🔄 UK vs. International Returns

🇬🇧 UK Returns:

FREE return shipping (we cover the cost).
Refund processed within 3 working days.

🌍 International Returns:

Mark customs forms as “RETURNED GOODS” to avoid fees.
Customer pays return postage.

💸 Refund Policy

Issued to your original payment method.
Original shipping costs non-refundable.

⚠ Important Exclusions:

❌ Earrings cannot be returned (EU hygiene regulations).
📦 Proof of postage required (use tracked services like Royal Mail Signed For).

Why Choose AqBeadsUk?

✨ Ethically Sourced Gemstones
⚡ Fast UK & Worldwide Shipping
🔁 No-Quibble 30-Day Returns