+44 74 6635 7296

FREE UK DELIVERY | NO MINIMUM ORDER | WORLDWIDE SHIPMENT

Delivery & Return

UK Standard Delivery First Class Standard Delivery is £1.90 – via Royal Mail. Your order should be delivered 1-3 working days from the date of dispatch. Shipping time is approximately 1 working day (working days do not include Saturday, Sunday or UK Bank Holidays). Delivery is FREE for orders over £30 in the UK only. UK Next Day Special Delivery Next Day Shipping is £6.90. We guarantee same day dispatch if you place your order before 2pm Monday to Thursday (working days do not include Saturday, Sunday or UK Bank Holidays). Orders placed on Friday will be shipped the following Saturday.Your order is insured and a signature is required on delivery. Your order is guaranteed to arrive before 1pm the next working day. Next Day Shipping is not available for the Channel Islands. The following regions and postcodes require 2 working days for shipping: Northern Ireland , AB30-31, AB33-38, AB41 6-8, AB41-43,AB43 6-8,AB44-45,AB-51-56 & 63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-3, IV4-36 40 & 52-54, IV41-49 51 & 55-56, KA27, KA28, KW1-3 & 5-14, KW15, PA20-49 & 62-77, PA60, PA61, PA78, PH17-26, PH30-41, PH42, PH43, PH44, PH49-50, TR21-25, ZE1 The following postcodes require 3 working days for shipping: HS1-9, KW16-17, ZE2-3 Europe: Airmail: Royal Mail International Standard Shipping to Europe is £2.90. Your order should be delivered within 5-10 working days. from the date of dispatch. Tracking not available. We would suggest you upgrade to the next Shipping Method if you would like your goods insured and Trackable. Signed and Tracked: Royal Mail International Tracked and Signed service to Europe is £7.50. Shipping time is 1 working day (working days do not include Saturday, Sunday or Public Holidays). A signature may be required upon delivery attempt. your order is tracked and a signature is required on delivery (parcels cannot be sent to a PO Box). Your order should be delivered within 5-10 working days from the date of dispatch. International: Airmail: The basic Royal Mail International Standard Shipping to the Rest of the World is £3.50. Shipping time is 1 working day (working days do not include Saturday, Sunday or Public Holidays) Your order should be delivered within 10-14 working days, from the date of dispatch. Tracking not available. We would suggest you upgrade to the next Shipping Method if you would like your goods insured and Signed/Tracked Signed/Tracked: Royal Mail International Signed/Tracked service to the Rest of the World is £9.50. Shipping time is 1 working day (working days do not include Saturday, Sunday or Public Holidays) A signature is required on delivery (parcels cannot be sent to a PO Box, with the exception of the Middle East). Your order should be delivered within 10-14 working days, from the date of dispatch. Tracking may be available in certain countries. Please Note Delivery times are estimates only (exception of UK Special Delivery) and delays may occur. Customers outside the United Kingdom are liable for any customs/import duty, quotas, permits, product/import restrictions and other local requirements. Any such charges are the responsibility of the customer. Some countries (eg United States and EU countries) do not charge import duty for gemstones from the UK; however, if you are unaware of the situation for your own country it is always advisable to make checks of your own. UK and USA orders must have a valid postcode/zip code. Orders placed without a valid postcode may be delayed.

Return

No quibble returns We pride ourselves on the quality of our beads/jewellery and excellence in Customer Service, therefore we want you to be completely satisfied with your beads/jewellery. If however, in the rare occasion you are not completely satisfied with the goods for any reason you may return them. All returns must be in their original packaging and in an unused condition. Please also enclose a note explaining the reason for the return together with your name, invoice number, address within 30 days of purchase. Due to current EU Hygiene regulations, Earrings are non-returnable. We recommend you use a posting service that provides a proof of delivery to return any items to us as we cannot be held liable for returned items lost in the post. . When we get the goods back in good condition, we’ll credit you and let you know. Please note that return postage charges will be paid by the customer. International returns We offer the same no quibble returns policy to all customers. As well as following our standard returns procedure above, we ask customers outside the UK to do the following to help us deal with your returns quickly and efficiently. Please obtain a customs information document & clearly mark RETURNED GOODS on the document. If this is not completed the goods could be refused at customs and returned to sender Due to current EU Hygiene regulations, Earrings are non-returnable. It is important to ensure that you state you are ‘returning to seller’ in the reason for export field on your postage label. We recommend you use a posting service that provides a proof of delivery to return any items to us as we cannot be held liable for returned items lost in the post. All returns must be in their original packaging and in an unused condition. Please also enclose a note explaining the reason for the return together with your name, invoice number, address within 30 days of purchase. Please note that return postage charges will be paid by the customer. RETURNS ADDRESS: Returns, AqBeadsUK, 19 Juniper Court, Grove Road, Hounslow, TW3 3TJ Middlesex UK
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